Partnership will streamline Meter-to-Cash processes, delivering operational cost savings of 30% to 50% and improving back-office efficiency and customer experience
DALLAS, November 17, 2022–(BUSINESS WIRE)–Basis Technologies, a provider of SAP change and test automation software, today announced a strategic partnership with Tech Mahindra, a leading provider of digital transformation services and solutions, consulting and business re-engineering, to accelerate the delivery of smart utility solutions in Europe and the United States. Partnership will enable energy and utility companies to realize significant operational savings and improve billing accuracy using BDEx, an industry-leading SAP platform that integrates intelligent billing and management software revenues.
Under this partnership, Basis Technologies’ platform-based solution combined with Tech Mahindra’s expertise in managed process delivery will transform conventional transaction processing functions for utility companies. The strategic partnership will focus on significantly streamlining business processes and operations through its customer-centric services, dynamic work allocation, business process exception management (BPEM) closure control, and capacity of a smart office. It will proactively reduce Meter-to-Cash (M2C) errors and increase back-office efficiency by creating digital capability at a lower cost of ownership for utility companies.
Birendra Sen, Business Head – Business Process Services, Tech Mahindra, said“The Energy and Utilities industry is now driven by digitalization and is defined by prosumers who expect an exceptional “anywhere, anytime” service experience wrapped in self-service tools and intuitive communications. To solve this problem, we believe that exception handling remains essential in the operation of utility business processes. Our partnership with Basis Technologies will enable utility customers with a smart, intelligent, platform-based back-office solution essential for successful digital transformation and gaining market share.“
By building a smart, analytics-powered money-meter operation, utilities can gain a significant competitive advantage to mitigate the challenges emanating from the impending energy crisis. Together, Tech Mahindra and Basis Technologies will enable utility companies to leverage real-time critical assets, field network data, insights and customer behavior through a single 360-degree view dashboard. This will improve the customer experience and reduce annual operating costs.
David Lees, Chief Technology Officer, Basis Technologies, said“We are thrilled to announce this new partnership with Tech Mahindra and look forward to collaborating to bring value to utility companies using SAP. Together, we strive to deliver true customer-centric services through a back- fast, accurate and cost-effective end process.”
Basis Technologies’ strong global experience in delivering SAP-specific technology solutions and Tech Mahindra’s existing service footprint will enable utility providers to instantly correlate related work orders, unpaid invoices and/or reported complaints. to customers. Additionally, predictive analytics will help businesses process data in a real-time environment and recommend a response to a customer query or complaint even before it occurs. This advanced approach can also enable robotic process automation (RPA) to significantly reduce costs while improving the overall customer experience.
The partnership also underscores Tech Mahindra’s focus on digital growth, as part of the NXT.NOW™ framework, which focuses on leveraging next-generation technologies to deliver disruptive solutions today, further enable the digital transformation and meet the evolving and dynamic needs of its customers.
About core technologies
At Basis Technologies, we believe that every business should have the freedom to change and unlock the full potential of SAP. Our automated SAP change delivery and regression testing software enables continuous delivery to thrive, giving businesses the agility to adapt to rapidly changing market priorities and demands. It enables leading brands around the world to make SAP changes with absolute confidence and virtually risk-free so they can accelerate time to market, simplify transformation, quickly realize value and create business results. incredible.
About Tech Mahindra
Tech Mahindra delivers innovative, customer-centric digital experiences that empower businesses, associates, and society to grow. We’re a $6 billion organization with more than 163,000 professionals in 90 countries helping 1,279 global clients, including Fortune 500 companies. We’re focused on leveraging next-generation technologies including 5G, blockchain , metaverse, quantum computing, cybersecurity, artificial intelligence, etc., to enable end-to-end digital transformation for global customers. Tech Mahindra is the only Indian company in the world to have been awarded the Terra Carta Seal by HRH The Prince of Wales for its commitment to creating a sustainable future. We are the fastest growing brand by “brand strength” and among the top 7 IT brands in the world. With the NXT.NOW™ framework, Tech Mahindra aims to enhance the “human-centric experience” for our ecosystem and drive collaborative disruption with synergies stemming from a strong portfolio of companies. Tech Mahindra aims to deliver tomorrow’s experiences today and believes “the future is now”.
We are part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational business federations with 260,000 employees in over 100 countries. It holds a leading position in agricultural equipment, utility vehicles, information technology and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energies, agriculture, logistics, hotels and real estate. The Mahindra Group has a clear focus on ESG leadership on a global scale, enabling rural prosperity and improving urban life, with the aim of bringing about positive changes in the lives of communities and stakeholders to enable them to rise .
Connect with us at www.techmahindra.com.
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