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Human Resources Manager (National) – Syrian Arab Republic


General objective of the work

The HR Manager will provide HR management support to the Country Leadership Team to ensure a strategic approach to HR issues, promote good management practices and build resource capacity people throughout the program. compliance and best practices within the country programme.

He/she will also develop management capacity and understanding of human resource and people management issues to ensure sustainable HR frameworks, improve employee relations and improve work performance and productivity. .

Detailed responsibilities

Statutory compliance and HR

  • Develop, implement and monitor effective HR strategies in line with MAG National Staff HR Framework and Compliance Framework.
  • Ensure that HR manuals and contractual documentation are compliant and implemented in accordance with legal requirements.
  • Design, develop and review compensation policies for national staff to ensure compliant, competitive and cost effective salaries and benefits are in place.
  • Monitor statutory and legal requirements for Syria and ensure MAG status in the country remains compliant.
  • Engage with NGO working groups on HR issues to ensure awareness and adherence to current issues and common practices in the sector and, where applicable, statutory and statutory requirements.

operational HR

  • Provide general HR management support to the country SMT to address a wide range of country issues.
  • Oversee the advice given to managers on the implementation of MAG’s terms of employment and HR and SOP policies.
  • Lead all recruitment and selection plans and ensure a transparent and legally compliant full-cycle recruitment process is in place.
  • Provide advice to managers on complex personnel management issues, including discipline and grievance procedures, staff absence, performance management. Adopt a fair and legally considered process if the termination decision is made
  • Provide management with guidance on how to manage the redundancy process, develop guidelines and scripts to support it. Ensure that all active redundancy processes remain compliant with local laws and best practices.
  • Track the contract status of all local staff and ensure appropriate and timely actions for new and renewal contracts, promotions and increments within the class.
  • Manage and review the monthly leave tracking and payroll reporting cycle for national staff to ensure any issues are reported and tracked in a timely manner and that payroll deadlines are met.
  • In conjunction with the HRC and HRO, manage the process of reviewing the staff roll and database to ensure any changes are updated in a timely manner.
  • Ensure monthly reporting mechanisms for national staff human resources and disseminated as required, including gaps in recruitment, leave and operational staffing.
  • Work with HR colleagues in the UK to ensure HR support to the program is coordinated.
  • Work with HQ HR team to ensure MAG safeguard framework and associated initiatives are implemented and ensure safeguard standards are integrated into relevant HR processes.

Function development and capacity building

  • Work with the SMT to design and roll out the expansion of the HR function, including identifying gaps and developing a plan for roles and responsibilities across all operational bases.
  • Feed the development of HR database systems, in collaboration with SMT and in coordination with the MAG Syria program to ensure standardization.
  • Manage and support the performance and development of national HR staff to build capacity and ensure the delivery of an effective and efficient HR function within the program
  • Ensure HR information systems, processes and administrative procedures are developed and maintained
  • Through the provision of advice, guidance and coaching, develop management skills to ensure line managers are able to manage all aspects of people management, including performance management, discipline and grievances, legal compliance and implementation of policies and procedures.
  • Create and deploy an onboarding program that provides new staff with a positive, focused and enjoyable experience
  • Ensure that HR considerations (including legal, contractual and resource) are integrated into business development planning processes.
  • Work closely with the HQ HR team to contribute to strategy, policy and projects.

Well-being, program culture and values

  • Ensure that all HR frameworks, processes and plans reflect MAG’s core values ​​DETERMINED – EXPERT – INTEGRITY – COMPASSION – INCLUSIVE
  • Improve the well-being of national program staff, reducing the risk of burnout and ensuring that MAG meets its duty of care, including mental and physical health.
  • Support the development of a healthy program culture, through the principles of trust, respectful communication and psychological safety, in line with MAG’s Safeguarding Framework


  • Provide support to the backup team as needed, including the development and ongoing motivation of focal points.
  • Share HR cases related to backup issues with the country backup team to coordinate approach and response.
  • Perform regular shared analysis of backup issues in the program (minimum once a year) with the backup team to identify any HR-related improvements to be implemented.
  • Work closely with the UK HR team in the event of backup issues.


  • Provide leadership and oversight to the HR and administration team to ensure the department achieves its key result areas.
  • Support service staff to grow in their role and work towards continuous improvement.
  • Liaise with MAG head office to ensure all insurance cases are handled efficiently

General responsibilities

  • Work towards the achievement of program and/or departmental business plan objectives
  • Understand and adhere to the standards outlined in the MAG safeguard framework; act with due care and attention to protect the well-being of anyone who comes into contact with MAG’s work and report concerns if they arise
  • Ensure knowledge of and compliance with all MAG policies and procedures and stay informed of MAG activities
  • Undertake and apply learning from appropriate training and development programs.
  • Undertake the role in a manner appropriate to the cultural context and within the local legal framework.
  • Other duties as directed in accordance with MAG Syria program requirements.


Bachelor’s degree in Human Resources or equivalent with a minimum of 6 years of experience in a similar position in international organizations.

Person Selection Criteria

The incumbent must be able to demonstrate the following attributes:

  • An understanding of NGOs and a commitment to humanitarian work.
  • Excellent command of spoken and written English.
  • Excellent command of spoken and written Arabic and Kurdish.
  • Excellent computer skills, especially Microsoft Office programs.
  • The ability to work in a team.
  • Ability to work under pressure.
  • High level of self-motivation.
  • Good active listening.
  • Willing to travel to different locations in the NES.

As part of MAG’s commitment to safeguarding, this position is subject to a background check before a job offer is confirmed.

MAG is committed to respecting the principles of diversity, equality and inclusion. If you think you are a good fit for one of our roles, we welcome your application regardless of your background. We strive to provide an inclusive and supportive work environment where all employees feel respected and supported in achieving their potential.

How to register

Please send your application and CV to [email protected]. Please note that this is a national position.