MISSISSAUGA, Ontario, Aug. 09, 2022 (GLOBE NEWSWIRE) — Smart Employee Benefits Inc. (“SEB” or “the Company”) (TSXV: SEB, OTCQB: SEBFF), announces the award of a supplier partnership between its subsidiary Marval North America (“MarvalNA”) and Edmonton International Airport (“EIA”) to deploy Marval IT Service Management “MSM” software licenses and provide hosting, configuration, implementation and of training. The EIA stated that the intent of selecting a new ITSM tool is to improve operational performance, provide efficiencies, and streamline processes, ultimately resulting in an effortless customer experience. for their employees and stakeholders.
Part of EIA’s sustainability strategy goal of “enhancing social and environmental sustainability” was developed with the aim of optimizing business practices, maintaining excellent customer experience, supporting airline operations and to ensure that EIA employees have a positive and safe experience. MarvalNA will work with EIA to achieve these goals by providing exceptional ongoing service and support.
“EIA is focused on delivering cutting-edge, innovative technology solutions that deliver superior customer service to external and internal customers. Marval and its IT Service Management solution aligns with our strategy of delivering a clear and simple, while providing effective management for our IT support teams. The new tool helps propel our business strategies and support the employees who are making our vision a reality.” – Sarosh Bhatti, Business Intelligence and Service Management DirectorEdmonton International Airport.
A key part of implementing an EIA Service Management solution is enabling critical practice areas (based on industry best practice ITIL standards) in concert with the implementation of the suite. of real MSM products. The process and practice areas have been designed to take full advantage of the MSM toolset and simplify the work of support personnel and users.
Marc Rancourt, president of Marval North America explains, “The integration of 16 ITIL V4 practice areas and Marval MSM’s end-to-end ITSM solution is very attractive to our customers and is high on the list of factors that led EIA to select us as their software provider. .”
Based on a holistic review of enterprise-wide customer service, Marval’s service management solutions help companies like EIA achieve critical goals, improve long-term sustainability and success, and empower their employees the means to have an impact.
About Edmonton International Airport (“EIA”):
Edmonton International Airport (EIA) is a self-funded, not-for-profit corporation that drives economic prosperity in the Edmonton metropolitan area. EIA is the fifth busiest airport in Canada by passenger traffic and the largest major Canadian airport by area. EIA’s Airport City Sustainability Campus is home to businesses focused on tourism, entertainment, freight logistics, manufacturing, sustainability, and technology development and commercialization. As a result, the EIA generated over $3.2 billion in economic output and supported over 26,000 jobs before the pandemic. At its core, EIA believes that equity and diversity are a strength and that creating an inclusive space is both a privilege and a fundamental responsibility. For more information, visit: flyeia.com, follow @flyeia on Twitter, Instagram, LinkedIN or Facebook.
About Marval North America (“MarvalNA”)
MarvalNA has been reselling and supporting Marval’s Service Management (MSM) product in Canada and the United States since 2001. With unparalleled industry knowledge, expertise and innovative system design, its products and services ensure the customer full business benefits. Our MSM ITSM software provides full support for ITIL best practice framework and international standards including PinkVERIFY™, ISO/IEC 20000.
About Smart Employee Benefits Inc. (“SEB”):
SEB is an Insurtech company focused on benefits administration technology, which generates two interrelated revenue streams: benefits solutions and technology services. The company is a recognized provider of industry-leading IT and benefits processing software, solutions and services for the employee and group benefits market and government. We design, customize, build and manage end-to-end technology, people and critical infrastructure solutions using SEB’s proprietary technologies and expertise and partner technologies. We manage critical business processes for over 150 blue chip and government accounts, nationally and globally. Over 90% of our revenues and contracts are multi-year recurring revenue stream contracts related to government, insurance, healthcare, benefits and e-commerce. Our solutions are supported nationally and globally by more than 600 multi-certified technical professionals in a multilingual infrastructure, from multiple offices across Canada and around the world.
Our solutions include both software and service-focused ecosystems, including multiple SaaS solutions, cloud solutions and services, managed services offering intelligent provisioning (near shore/offshore), managed security services, software development and custom software support, professional services, deep systems integration expertise, and several specialized practice areas including AI, CRM, BI, portals, EDI, e-commerce, transformation digital, analytics, project management, to name a few. The company has over 20 strategic partnerships/relationships with leading global and regional technology and consulting organizations.
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All figures are in Canadian dollars, unless otherwise indicated.